Forgot My KRA Password

It’s a common scenario: you need to complete a financial transaction that requires your Kenya Revenue Authority (KRA) Personal Identification Number (PIN), but you’ve forgotten it. Not to worry! This guide will walk you through the process of retrieving your KRA PIN with ease.

Why is Your KRA PIN Important?

Before we delve into the retrieval process, let’s quickly review why your KRA PIN is so essential. The KRA PIN is a unique identification number that every taxpayer in Kenya needs. It’s necessary for several financial transactions, including opening bank accounts, buying and selling property, registering businesses, and, of course, filing taxes. So, remembering your KRA PIN or knowing how to retrieve it when forgotten is quite important.

 Retrieving Your Forgotten KRA PIN

Retrieving a forgotten KRA PIN is relatively straightforward and can be done online via the KRA iTax portal. Let’s go through the process.

Step 1: Visit the KRA iTax Portal

The first step is to navigate to the KRA iTax portal. You can do this by simply typing “KRA iTax Portal” into your search engine or directly typing the iTax web address into your browser.

Step 2: Click on ‘Forgot PIN/Password?’

Once you’re on the iTax portal, you’ll see a button labeled ‘Forgot PIN/Password?’ on the right side of the screen. Click on this button to initiate the PIN retrieval process.

Step 3: Fill in the Required Information

After clicking on ‘Forgot PIN/Password?’, you’ll be prompted to fill in some information. This will typically include your ID number and the answer to a simple arithmetic operation (a security feature to verify that you’re not a robot).

Step 4: Submit the Form

Once you’ve filled in the required information, click ‘Submit.’ The system will then process your request.

 Step 5: Check Your Email

After submitting the form, you should receive an email from KRA with your KRA PIN. Be sure to check your spam folder if you don’t see it in your inbox within a reasonable time.

Keeping Track of Your KRA PIN

Now that you’ve retrieved your KRA PIN, it’s a good idea to make sure you don’t forget it again. Here are a few tips to help you keep track of your KRA PIN:

  • Write it down: While it’s important not to leave your PIN where others can easily find it, writing it down and storing it in a secure place can be helpful.
  • Save it electronically: Save your KRA PIN in a password-protected document or a secure password management app.
  • Use it regularly: The more frequently you use your KRA PIN, the more likely you are to remember it. So don’t shy away from transactions that require it!

What If You Encounter Problems?

If you encounter any issues while trying to retrieve your KRA PIN, the KRA has resources to assist you. The iTax portal has a ‘Support’ section with useful information and guidance. Additionally, KRA’s customer service team is readily available via phone, email, or social media to assist you with your queries.

Conclusion

Forgetting your KRA PIN can be frustrating, but as we’ve seen, retrieving it is straightforward. Just follow the steps we’ve outlined, and you’ll have your KRA PIN back in no time. So next time you forget your KRA PIN, don’t panic – you now have



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